Calls

Whether it’s a one-on-one call or a call with several people, calls are a quick and easy way to connect in Teams. Set them up ahead of time, like a meeting, or start one on the fly while in a chat, for example.

<span id="topic-1" style="padding-top:40px;">Make or answer a call</span>

There are several ways to make a call in Teams. Here are just a few:

• • While in a Chat, select either the Video call or Audio call icon to place a call to the person you’re chatting with.
• • On the Calls tab, select the Phone icon to use the dialpad to place a call to any number or contact you enter.
• • On the Calls tab, select the Contacts tab to place a call to easily place your one the contacts you have saved. 

To answer a call, just select the Video call button or Audio call button, when prompted. When someone calls you, you'll get a notification that lets you accept or decline the call.

<span id="topic-2" style="padding-top:40px;">Place a call on hold</span>

To place a call on hold, follow these steps:

1. 1. While on an active call, select the More options icon.
2. 2. Select Put call on hold.
3. 3. Everyone in the call is notified that they’ve been placed on hold. No one is able to see or hear anyone else on the call, and screen sharing is temporarily suspended. 
4. 4. To continue the call, select Resume.

<span id="topic-3" style="padding-top:40px;">Transfer a call</span>

To transfer a one-on-one call, follow these steps:

1. 1. While on an active call, select the More options icon.
2. 2. Select Transfer.
3. 3. To transfer the call right away, select Transfer again. Or, select Consult first to chat with the person before you transfer the call.
4. 4. Enter the name of the person you want to transfer the call to.
5. 5. An automatic message appears in the chat, if applicable.
6. 6. When ready, select the Transfer icon.
7. 7. When the Confirm transfer prompt appears, select Transfer again.

<span id="topic-4" style="padding-top:40px;">Add someone to a call</span>

While on a call you can add someone new to the call and create a group call. To add someone to a call, follow these steps:

1. 1. While on an active call, select the More options icon.
2. 2. Select People.
3. 3. Select Add people.
4. 4. Enter the name or phone number of the person you’d like to add to the call.