Calls

Whether it’s a one-on-one call or a call with several people, calls are a quick and easy way to connect in Teams. Set them up ahead of time, like a meeting, or start one on the fly while in a chat, for example.

<span id="topic-1" style="padding-top:40px;">Make or answer a call</span>

There are several ways to make a call in Teams. Here are just a few:

• • While in a Chat, select either the Video call or Audio call icon to place a call to the person you’re chatting with.
• • On the Calls tab, select the Phone tab to use the dialpad to place a call to any number or contact you enter.
• • On the Calls tab, select the Contacts tab to place a call to easily place your one the contacts you have saved. 
• • On the Calls tab, use the History area to place a call from your call history simply by hovering over the call and selecting the Call button. 
• • At any time, you can hover over a profile picture and see options to make a video or an audio-only call to that person. Choose one of those options and your call begins.

To answer a call, just select the Video call button or Audio call button, when prompted. When someone calls you, you'll get a notification that lets you accept or decline the call.

<span id="topic-2" style="padding-top:40px;">Place a call on hold</span>

To place a call on hold, follow these steps:

1. 1. While on an active call, select the More actions icon in your call window.
2. 2. Select Hold.
3. 3. Everyone in the call is notified that they’ve been placed on hold. No one is able to see or hear anyone else on the call, and screen sharing is temporarily suspended. 
4. 4. To continue the call, select Resume.

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<span id="topic-3" style="padding-top:40px;">Transfer a call</span>

To transfer a one-on-one call, follow these steps:

1. 1. While on an active call, select the More actions icon in your call window.
2. 2. Select Transfer to transfer the call right away. Or, select Consult then transfer to chat with the person before you transfer the call.
3. 3. Enter the name of the person you want to transfer the call to.
4. 4. Select Transfer to complete the transfer or the drop-down arrow to choose one of the following options:
5.        ○ Work to transfer the call to their Teams number
6.        ○ Work voicemail to send it straight to their voicemail
7.        ○ Any other numbers (like their mobile number) they added to their account

<span id="topic-4" style="padding-top:40px;">Add someone to a call</span>

While on a call you can add someone new to the call and create a group call. To add someone to a call, follow these steps:

1. 1. While on an active call, select People.
2. 2. Enter the name or phone number of the person you’d like to add to the call.

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